Client Support Supervisor
Location: | Grande Prairie, AB |
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Department: | Odyssey House |
Term: | Full-Time |
Seasonal: | No |
Wage: | $27.60-$29.15 |
Posted on: | November 10th, 2022 |
Last updated: | November 10th, 2022 |
Description:
Client Support Supervisor
| Full Time | 10 Hour Shifts | 4-on 4-off rotation | Some evenings and weekends as required |
At Odyssey House, our vision is to help women and children break free from the cycle of family violence. As a member of our team, you will help to ensure consistent implementation of agency policies and procedures and ensure all staff, residents, and clients are cared for.
Summary of Position
Under the supervision of the Director of Programs, the Client Support Supervisor will supervise and manage assigned programs and services of Odyssey House with the goal of implementing and upholding the vision and mission of the association. The Client Support Supervisor is in part responsible for the supervision, training, mentoring, and performance management of the Client Support Workers. The Client Support Supervisor will collaborate with the community and staff to ensure best practice implementation and operation of in-house services and programs.
Requirements
Criminal Record Check, Child Intervention Record Check (C.Y.I.M), First Aid & CPR certification, and Suicide Prevention Training Program. It is up to each employee to ensure that these basic requirements are kept up to date.
Responsibilities
Responsibilities include, but are not limited to:
Prioritize duties for effective and efficient client care of both the Emergency Shelter and Second Stage Shelter
Ensure all reporting and documentation is accurate, up-to-date, non-judgmental, culturally inclusive, trauma-informed, and women-centered
Assist in the development of and implementation of services and programs which reduce the risk from family violence
Maintain relationships and work with the relevant agencies/service providers for a collaborative approach to family violence; and maintain a healthy, positive link with relevant agencies/service providers
Monitor documentation and data entry to ensure accuracy of recording in compliance with Funders
Ensure that families are supported by the Client Care Workers to provide supports, referrals, and advocacy to meet the needs of each family’s situation and that adequate discharge planning is in place
Support Management to ensure staff are properly trained through a comprehensive orientation and training process and ongoing group/individual training and supervision
Provide consultation and support of the on-call system of the Emergency Shelter and Serenity Place
Liaise and maintain effective working relations with representatives of contracted services, suppliers, and agencies to continue to meet the needs of clients
Maintain and adjust the staff schedule as needed when on call and to cover absent staff
Assist the Director of Programs with payroll by maintaining accurate timecards for Client Support Workers
Qualifications
The successful applicant will possess one or more of the following:
Diploma or bachelor’s degree in social work, psychology, counselling, or other Human Services related field (or comparable experience)
Minimum one year working with individuals who have experienced family violence
Minimum two years of related experience in a supervisory role
A combination of relevant education and experience may be considered
Experience with ADP and Outcome Tracker considered an asset
Skills and Abilities
The successful applicant will possess the following:
Ability to work independently and as part of a team
Creativity and energy
Good organizational and time management skills
Strong communication skills, written and spoken
Strong knowledge of social service community agencies and protocols for referrals
Strong leadership and supervisory skills
Knowledge of crisis intervention in family violence, including intimate partner, child, and elder abuse
Knowledge of Landlord and Tenants Act, Protection for Persons in Care Act for Alberta, and Children First Legislation
Ability to plan and organize, implement, and evaluate program activities
What We Offer
Hourly wage ranges from $27.60 – $29.15 per hour
Excellent employee benefits, including health, dental, wellness days, sick days, and a pension plan with employer matching
Employer-paid training opportunities
COVID-19 Vaccination
On October 14, 2021, Odyssey House implemented a COVID-19 Vaccination Policy. Current Odyssey House employees and employees hired after the implementation date of this Policy must be fully vaccinated against COVID-19 and provide proof of vaccination. Exemptions and accommodations are handled on a case-by-case basis.
Additional Information
The successful applicant will be required to submit the following documents and assume any associated costs as a condition of employment: Criminal Record Check, Child Intervention Record Check (C.Y.I.M), First Aid & CPR certification, and Suicide Prevention Training Program.
While we sincerely thank all applicants who apply, only those selected for an interview will be contacted.
Click here to apply online