What are you having trouble with?

Don't let tech troubles slow you down. Browse our handy FAQs for answers and get the specs required to optimize your learning. If you still need to iron out tech wrinkles, our knowledgeable Help Desk support team is here to save the day.

myNWP

Help is available in the myNWP FAQ area.

You can recover your account using the Forgot User Name page.

You can reset your password using the Forgot My Password page.

myClass

You can find information on changing your personal myClass settings on the D1L Brightspace community page.

To access myClass, first go to myClass.nwpolytech.ca

Your Username:
YourStudentID@nwpolytech.ca
Example: 5000000@nwpolytech.ca

Your Password:
The same as your webmail/myClass/NWP Lab password
Note: If you have never logged in before, your default password is your birthdate in the format of YYYYMmmDD

  • 4 digit year
  • First 3 letters of month (first one capitalized)
  • 2 digits for the day

Example: 1900Jun01

It is normal to not see some or all of your courses in myClass until classes have started. Instructors are preparing courses for the semester and will make the course available to you when it's ready. If you have questions about your course, you can reach out directly to your instructor.

If you are still missing course(s) by the course start date, please contact @email for assistance. Registration changes can take up to twenty-four hours to appear in myClass, so please be patient if you have enrolled in a new course.

If you are wondering what your semester might look like, please consider attending the New Student Orientation seminar at the beginning of the semester. More information is also available on the new student orientation page.

Your password can be reset through your myNWP account.

You can find answers to your Zoom questions on their Frequently Asked Questions page.

Email

Your password can be reset through your myNWP account.

To put your email on your cell phone or tablet, first connect to NWP Guest wi-fi, then:

Apple Device

  1. Go to Settings
  2. Go to Mail > Accounts
  3. Tap Add Account
  4. Select the Exchange option
  5. Enter your email address (ex. 5000000@nwpolytech.ca) and your computer/myClass password when prompted
  6. Tap Next or Sign-in. It will try to verify

Windows Device

  1. Go to Settings
  2. Go to Email & Accounts
  3. Tap Add Account
  4. Select the Exchange/Outlook option
  5. Enter your email address (ex. 5000000@nwpolytech.ca) and your computer/myClass password when prompted
  6. Tap Next or Sign-in. It will try to verify

Android Device

  1. Open the Mail app
  2. Go to Accounts
  3. Tap Add Account
  4. Select the Exchange option
  5. Enter your email address (ex. 5000000@nwpolytech.ca) and your computer/myClass password when prompted
  6. Tap Next or Sign-in. It will try to verify

If unable to add account automatically

  1. Enter the following in the appropriate fields:
    • Server: outlook.office365.com
    • Domain: nwpolytech.ca.ca
    • Username: @email
  2. Note: Some android devices do not specify that they require the domain; they do.
  3. Tap Next or Sign-in. It will try to verify
  4. On Android, agree to the popups that come up after this.
  5. Save

We recommend using the Outlook app if at all possible.

Software Access

Office 365 is available for students to install on personal devices.

Please note that Chromebooks and other tablets and cell phones cannot install the full Office 365 applications, only the mobile versions. For access to the full applications, please see the Remote Desktop section. Also note that Access and Publisher are not available for installation on an Apple computer, and will need to be accessed via Remote Desktop

  • Go to portal.office.com
  • Log in using your MyClass/webmail username and password
  • Click ‘Install Office' on the top right of the page
  • Follow the download/installation prompts as needed
  • If the installation does not begin after the download is completed, go to your Downloads folder in File Explorer/Finder and double-click on the installation file
  • After installation is complete, open one of the programs
  • Choose Work or School Account, if asked
  • Enter your myClass username (format: your student ID number@nwpolytech.ca) and password to activate the software

Device Requirements

 

Hardware requirements for participation in online courses at Northwestern Polytechnic:

Note: A desktop or laptop computer is strongly recommended over tablet devices for participation in online meetings or online class sessions. iPhones or Android phones may provide minimum functionality but are not recommended for participation in online sessions and will not provide access to the required versions of applications in most cases.

A device must meet or exceed the following specifications to participate in online courses at Northwestern Polytechnic (NWP).

Platform OS Version Hardware Specifications
Windows Desktops
Windows Laptops		 Windows 10 Home
Windows 10 Professional
Windows 11 Home
Windows 11 Professional
  • Core i5 or Dual core CPU
  • 8 GB RAM
  • 256 GB SSD
  • 802.1X Compatible
  • WPA2 encryption support
  • Can receive 2.4 & 5 GHz signals
  • Speakers or Headphones**
  • Webcam**
Mac Desktops
Mac Laptops		 macOS: One of the three most recent versions of macOS. When a new version of macOS is released, the macOS requirement becomes one of the then-current three most recent versions: the new version of macOS and the previous two versions.
  • Core i5 or Intel Core 2 Duo Processor
  • 8 GB RAM
  • 256 GB SSD
  • 802.1X Compatible
  • WPA2 encryption support
  • Can receive 2.4 & 5 GHz signals
  • Speakers or Headphones**
  • Webcam**
Chromebooks* Not recommended --
iPads Not recommended --
Android Tablets Not recommended --
Windows Tablets Not recommended --

*Chromebook-equivalents are made by many other companies (HP, Lenovo, etc.). All of them have a mobile OS that will not run the full version of select software.

**Most laptops & tablets will have speakers, webcams, & mics built in

 

Software and Network requirements for participation in online courses at Northwestern Polytechnic:

Application
Web Browser Mozilla FireFox
With auto updates enabled
Office Suite
*NWP Students receive a free Microsoft Office 365 license		 Microsoft Office 365
Microsoft Office 2019+
Or compatible
Internet
DSL, Cable or LTE wireless 5Mbps download, 2Mbps upload
*Available bandwidth above and beyond other household usage
Course Management System
NWP uses MyClass (D2l/Brightspace) online course management system.
Audio / Video Conferencing

NWP uses the Zoom audiovisual conference system. Zoom is a real-time virtual meeting environment that supports:

  • Real-time audio/video discussion, with breakout rooms for small group discussion
  • Text chatting
  • Surveys and basic assessments
  • Application and Desktop sharing
  • A shared whiteboard with markup tools
  • Recording of sessions for convenient playback
  • A.I. summarization of the meeting (if enabled by the host)
  • To participate in a conference, a headset or speakers and a microphone will be required. For some examinations, a web camera may be required.
  • The first time that you connect, you will be prompted to cycle through some set-up routines that will run automatically from the server.
  • To participate in Zoom meetings, click on the meeting links that your instructor has set up within your course space in D2L.

Support

Help Desk provides support for all students and staff.

Office: D307

Campus: Grande Prairie Campus

Phone: 780-539-2933

Fax: 780-539-2842

Email: helpdesk@nwpolytech.ca